Stay at Iberostar Heritage Grand Mencey, Santa Cruz de Tenerife
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Key details
About the Hotel
Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, 38004,
-
Close to the historic old town
Great
8.9
9.3
/10
4.7
4.8
/5
Loved by Iberostar Heritage Grand Mencey guests
Historical Architecture
Free Shuttle
High-Quality Spa
Saltwater Pool
Live Music Events
"lobby and courtyard areas are absolutely stunning."
Dorothy from Canada
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"The outdoor space with the pool and chairs is incredible as is the outdoor space to have cocktails."
Charlene Esaw Travels from United States
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"Breakfast was fresh and delicious - so many varied options - it was hard not to have at least three courses!"
Berrow75 from United Kingdom
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"The spa was fantastic and very affordable."
Nick W from United Kingdom
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"beautiful grounds and building, . large room; . great pool."
Gabor from Canada
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5-star urban hotel with 4,500 m2 spa in Santa Cruz de Tenerife
Spa & Wellness
The hotel dedicates more than 4,500 m2 to SPA Sensations, one of the largest spa facilities in the city. Inside, guests find 14 massage and treatment booths offering services like full body massage, hot spring baths, and hammam treatments. The spa also includes a heated indoor pool, sauna, steam room, and a spa lounge relaxation area with sun loungers and sun umbrellas.
Dining
Los Menceyes restaurant serves local dishes for breakfast and dinner, and is certified by MSC/ASC for sustainable seafood sourcing. Guests can also attend unique culinary classes and workshops that explore Canarian cuisine. For lighter meals, the pool bar offers complimentary snacks and beverages, while the Bar Casino and lobby bar provide wine and champagne.
Rooms & Facilities
All 155 rooms feature hardwood floors, satellite TV, mini bar, and a private bathroom with bathrobe, slippers, and hairdryer. The hotel operates two paddle tennis courts on the rooftop and a well-equipped fitness center with personal trainer sessions and fitness classes. Guests also have access to a business centre with meeting and banquet facilities, plus express check-in and express check-out.
Location & Services
The hotel sits in a quiet residential area 50 metres from García Sanabria Park, a 5-minute drive from the ferry port and 14 km from Tenerife North Airport. Nearby attractions include Nuestra Señora de África market and Teide National Park, with a dedicated concierge service offering local exploration information. Sustainable practices include reducing single-use plastics, and the hotel provides accessible parking and facilities for disabled guests.
Recreation & Facilities
Two swimming pools are open year-round, one outdoor heated pool and one indoor heated pool, with sun loungers, beach chairs, and sun umbrellas available. Live music performances occur regularly, and there is a casino on site for evening entertainment. The hotel also offers tour desk services, car hire, and a garden with outdoor furniture and a sun terrace.
Highlights
Spa: 4,500 m2 SPA Sensations with 14 treatment booths
Rooms: 155 units with hardwood floors, satellite TV, mini bar
Recreation: Two paddle tennis courts on rooftop, two heated pools
Location: 50 m from García Sanabria Park, 5 min to ferry port
Sustainability: Reduction of single-use plastics on site
Must-do experiences
Visit the stunning Auditorio de Tenerife for a perfect photo op.
Savor local mojo sauce with grilled seafood at Casa de la Pella.
Stroll through Parque García Sanabria for beautiful gardens and art.
Discover history at the Museo de la Naturaleza y el Hombre here.
Shop for local crafts at Mercado de Nuestra Señora de África.
Select your room type
Iberostar Heritage Grand Mencey offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Double Room
2 persons
31 sq. feet
1 Double bed
Air conditioning
room details
Junior Suite
2 persons
45 sq. feet
1 King-size bed
Air conditioning
room details
Double Garden View
2 persons
31 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
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Price and Room Availability Calendar
Check availability and prices for your dates now!
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Check-in/ Check-out
Facilities
Iberostar Heritage Grand Mencey offers amenities for your comfortable stay and unforgettable experiences
Facilities: Perfect
9.0/10Review score
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Locker room
Lift
Currency exchange
Smoke detectors
Fire extinguishers
Sports & Fitness
Fitness centre
Yoga class
Sports trainer
Aerobics
Guest Parking
Public parking is possible on site at EUR 12 per day.
Services
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Spa & Leisure
Indoor swimming pool
Outdoor swimming pool
Beach umbrellas
Sun loungers
Casino
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Hot spring bath
Open-air bath
Make up services
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
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Iberostar Heritage Grand Mencey Location
Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, 38004,
Explore Santa Cruz de Tenerife
Explore Santa Cruz de Tenerife
Top Attractions
Activities
Dining
Entertainment
Museum of Nature and Man
18 minutes walking
Showcasing the natural heritage of the Canary Islands, this museum features impressive exhibits on geology, archaeology, and biology.
Iglesia de Nuestra Senora de la Concepcion
15 minutes walking
This historic church is known for its beautiful architecture and striking art, providing insight into local history and culture.
Casino Santa Cruz
1 minute walking
A vibrant casino offering a variety of table games and slot machines, it also features dining and entertainment options.
Rambla de Santa Cruz
4 minutes walking
An iconic promenade lined with palm trees and gardens, perfect for a leisurely stroll or enjoying outdoor cafes and shops.
Sendero de los Sentidos
12 minutes walking
A scenic nature trail that offers a relaxing walk surrounded by native flora, ideal for those seeking tranquility and beauty.
Water Sports at Playa Valleseco
25 minutes driving
Thrilling water sports activities like surfing and paddleboarding available for adventure seekers at this beautiful beach.
Cocina Urbana
1 minute walking
Offering a modern take on local cuisine, this restaurant features a cozy atmosphere and dishes made with fresh, local ingredients.
La Tasca de Enfrente
1 minute walking
Known for its traditional Canarian tapas, this vibrant spot ensures a communal dining experience with great flavors.
Auditorio de Tenerife Adan Martin
25 minutes walking
An architectural masterpiece hosting concerts and performances with a breathtaking backdrop, perfect for culture lovers.
Sala de Arte de Los Lavaderos
3 minutes walking
A contemporary art gallery that features local artists' works, often hosting exhibitions and cultural events.
Getting around
City Centre
Santa Cruz de Tenerife 8 min · 2000 ft
Airports
Tenerife Norte (TFN) 22 min · 8.8 mi
Tenerife Sur (TFS) 96 min · 39.4 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site at EUR 12 per day.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel offers a full breakfast at the price of EUR 40.0 per person.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian, Russian
Year renovated:
2011
Number of floors:
4
Number of rooms:
155
Former name
Iberostar Grand Hotel Mencey
Reviews and Ratings
Feedback about Iberostar Heritage Grand Mencey from previous guests about their experience.
Review score
Based on 1194 verified reviews
8.8 /10
Great
91 %
Recommend
Breakfast
8.8/10
Cleanliness
9.2/10
Comfort
9.2/10
Facilities
9.0/10
Free Wi-Fi
9.2/10
Location
9.2/10
Paid Wi-Fi
8.5/10
Staff
9.2/10
Value for money
8.3/10
Pros
High-quality breakfast
Comfortable rooms
Convenient location
Luxurious spa
Cons
Long waits for service
Insufficient sun loungers
Inconsistent internet connectivity
Guest reviews
based on 1884 reviews
8.9/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Iberostar Heritage Grand Mencey
Can you tell me if there are charges for using the indoor swimming pool?
12 November 2023
The hotel features a heated outdoor pool instead of an indoor swimming pool. Access to the indoor thermal circuit at the SPA is available for €20 per adult, with a reservation required.
Is the outdoor swimming pool heated for year-round use?
7 December 2023
Yes, the outdoor swimming pool maintains a comfortable temperature throughout the year.
Do hotel rooms typically include a balcony?
15 October 2023
Not all accommodations come with a balcony, but it can be requested subject to availability at the time of check-in.
What are the costs for parking a vehicle at the hotel?
29 November 2023
Parking costs €12 per day for stays of 1 to 4 days, and this drops to €10 per day for 5 days or more.
How far is the hotel located from the nearest beach?
25 October 2023
The hotel is situated approximately 8 kilometers from Playa de Las Teresitas, the closest beach.
What transportation options are available from TFS Airport to the hotel?
22 November 2023
There is no shuttle service provided. Guests can opt for a public taxi, which costs around €90, or take a bus for approximately €12 per person. Private transfers can also be arranged upon request.
Are spa facilities included with the room price?
18 December 2023
Access to the spa facilities incurs an additional fee of €20 per person for hotel guests.
Do any rooms come with interconnecting doors for families?
1 November 2023
Interconnecting rooms are available at the hotel, ideal for families seeking proximity.
Can breakfast be included with the room rate?
3 December 2023
Yes, breakfast options are available depending on the chosen booking category. Please check the availability while making a reservation.
Is there a restaurant on the hotel premises?
30 November 2023
Yes, the hotel features a restaurant serving a variety of culinary options, which highlights local ingredients.
Can guests access the swimming pool during their stay?
6 December 2023
Yes, the swimming pool is open for guests to enjoy throughout their stay.
Is it possible to request a cot for an infant during our stay?
16 November 2023
Cots are available without charge, subject to availability at the time of check-in.
Are pets allowed at the hotel?
5 December 2023
The hotel has a no-pets policy, ensuring a comfortable environment for all guests.
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